Cross-cultural Communication

High-context, low-context culture
March 16, 2015 0

The Art of the Japanese “No”

When I lived in Japan, I found it quite easy to say “no.” The conversations went something like [...]

Effective Presentations

How can you best deal with hostility from your audience?
May 4, 2015 0

How to Handle Hostile Questions During a Presentation

Most audiences are friendly, but there is always that one exception: the guy (or lady) scowling in the third [...]


Need help getting that email started?
May 1, 2015 0

20 Sentences and Phrases for Beginning an Email

Do you always begin your emails the same way? Here are 20 phrases you can use: 1) Thank you for your [...]

Resumes and Interviews

Your Value
February 16, 2015 0

How to Sell Yourself in a Job Interview

We recently discussed the importance of trust to effective sales. If you are looking for a job, this applies [...]

Selling and Negotiating

Do your customers trust you?
February 12, 2015 0

A Key Concept for Communicating in Sales

Selling fundamentally involves convincing someone you do not know to trust you enough to give you money. It [...]


Where to sit in a meeting
February 18, 2015 0

Where to Sit in a Meeting

Where does the customer sit? We get this question from our Japanese clients a lot. In Japan, where you sit in [...]

Interpersonal Communication

It's time to start paying attention!
February 21, 2015 0

How to Choose a Communication Role Model

In a previous post, we talked about why you need a communication role model. In this post, we will discuss [...]